Welcome to Cheap Shrub And Spray Store’s FAQ section! We’re here to help with all your gardening needs, from plant selection to delivery queries. Our team of gardening enthusiasts in St Albans has compiled these answers based on common customer questions.

Product Questions

What types of plants do you specialize in?
We offer an extensive range of gardening products including A-Z Perennials, A-Z Shrubs, Bamboos & Grasses, Climbers, and Conifers. Our selection is perfect for both budget-conscious homeowners and landscaping professionals, with grower-direct plants that are carefully selected for quality.
Do you offer professional-grade gardening tools?
Absolutely! Our collection includes professional-grade Cutting Tools, Digging Tools, and Garden Tools, all carefully packed by our gardening experts. We also carry specialized items like Automatic Watering systems and Garden Trellis & Screening for more ambitious projects.
Are your pots and planters eco-friendly?
Yes, we’re proud to offer a selection of Eco Friendly Pots alongside our Glazed Pots & Planters. We understand the importance of sustainable gardening solutions for our environmentally conscious customers.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting the “Create Account” option. This will allow you to track orders, save your preferences, and make future purchases more convenient.
Can I modify my order after placing it?
Orders can typically be modified within 1 hour of placement. Please contact our customer service team immediately at [email protected] if you need to make changes. Once your order enters processing (within 1-2 days), modifications may not be possible.

Payment Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers after processing is complete.

Shipping & Delivery Questions

What are your shipping options?
We offer two shipping options tailored for gardeners:

Standard Shipping (£12.95): Delivered in 10-15 days after dispatch via DHL or FedEx. Perfect for urgent garden needs.
Free Shipping on Orders Over £50: Delivered in 15-25 days after dispatch via EMS. Ideal for larger orders and stocking up.
How do you package live plants for shipping?
Our gardening experts in St Albans carefully pack every plant with the same care we’d want for our own garden. We use specialized packaging materials to ensure your plants arrive in perfect condition to thrive in your outdoor space.
Do you ship internationally?
Yes, we ship to most regions worldwide (excluding some Asian and remote areas). Our global reach maintains the personal touch of our St Albans roots, with careful handling of every international order.

Returns & Refunds Questions

What is your return policy?
We stand behind the quality of every plant, tool, and accessory we ship. If any item doesn’t meet your expectations, you have 15 days from receipt to initiate a return. Please contact our customer service team at [email protected] to begin the process.
What if my plants arrive damaged?
While we take every precaution in packaging, we understand that shipping can sometimes be unpredictable. If your plants arrive damaged, please contact us immediately with photos of the damage. We’ll work to replace them or issue a refund as appropriate.
Are there any non-returnable items?
For health and safety reasons, we cannot accept returns on certain items like opened Hand Sprayers or used Gloves & Kneelers. All live plant returns must be initiated within 48 hours of delivery.

Didn’t find the answer you were looking for? Our gardening-enthusiast customer service team is always happy to help! Email us at [email protected], and we’ll respond within 24 hours (excluding weekends).

Happy gardening from all of us at Cheap Shrub And Spray Store!