Last Updated: [Insert Date]

Welcome to Cheap Shrub And Spray Store

Thank you for visiting shrubandspray.com, your trusted online gardening store specialising in quality plants, tools, and landscaping materials from A-Z Perennials to Landscaping essentials. These Terms and Conditions govern your use of our website and services. By accessing our site or making a purchase, you agree to comply with these terms.

1. User Responsibilities

1.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate, current, and complete information
  • Maintain the security of your password and account details
  • Promptly update any changes to your information
  • Accept responsibility for all activities under your account

1.2 Prohibited Activities

You agree not to:

  • Use our site for any illegal purpose or in violation of local laws
  • Attempt to gain unauthorised access to our systems
  • Interfere with the proper working of our website
  • Use our site to distribute unsolicited promotional material
  • Misrepresent your identity or the intended use of purchased items

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our gardening products including:

  • A-Z Perennials and Shrubs
  • Bamboos & Grasses
  • Bonsai trees
  • Garden tools and equipment
  • Landscaping materials
  • Eco Friendly Pots and Glazed Planters

While we strive for accuracy, slight variations in colour, size, or appearance may occur. Product images are for illustrative purposes only.

2.2 Plant Health Guarantee

We carefully package all plants including Climbers and Conifers to arrive in healthy condition. However, we cannot guarantee survival after delivery due to varying growing conditions.

2.3 Restricted Items

Certain items may be restricted in your region. It is your responsibility to check local regulations before ordering plants or gardening materials.

3. Ordering and Payment

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (longer during peak seasons)
  • We reserve the right to refuse or cancel any order

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this won’t affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

We ship worldwide except to certain Asian countries and remote locations.

4.2 Delivery Responsibilities

Once items leave our warehouse:

  • You become responsible for the goods
  • Any import duties or taxes are your responsibility
  • Delivery times are estimates only
  • You must provide accurate delivery information

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery for most items in original condition. Exceptions include:

  • Hand Sprayers (hygiene reasons)
  • Gloves & Kneelers (personal protective equipment)
  • Used Cutting Tools (safety reasons)
  • Planted Eco Friendly Pots or Glazed Planters

5.2 Return Process

To return an item:

  1. Email [email protected] within 15 days
  2. Include your order number and reason for return
  3. Wait for return authorization
  4. Package items securely (especially fragile items like Bonsai or Garden Trellis)
  5. Ship to: Cheap Shrub And Spray Store Returns, 20 Victoria St, St Albans, GB CH6I 4TL

5.3 Refunds

After we receive and inspect your return:

  • Refunds process in 3-5 business days
  • Original shipping costs are non-refundable
  • Return shipping is your responsibility unless the item was damaged or incorrect

6. Intellectual Property

All content on shrubandspray.com including:

  • Text
  • Images
  • Logos
  • Product descriptions

is our property or used with permission and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Liability Limitations

7.1 Product Use

We are not liable for:

  • Improper use of gardening tools or equipment
  • Plant failure due to unsuitable growing conditions
  • Any consequential damages from product use

7.2 Website Use

We strive to maintain continuous site access but are not liable for:

  • Temporary unavailability
  • Technical issues beyond our control
  • Any losses resulting from website use

7.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the relevant items.

8. General Provisions

8.1 Governing Law

These terms are governed by English law. Any disputes will be resolved in English courts.

8.2 Changes to Terms

We may update these terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

8.3 Contact Us

For questions about these Terms and Conditions, contact us at:

Email: [email protected]
Postal Address: Cheap Shrub And Spray Store, 20 Victoria St, St Albans, GB CH6I 4TL

Thank You for Gardening With Us

We appreciate your trust in Cheap Shrub And Spray Store for your gardening needs. These terms are designed to create a transparent and fair relationship between us and our valued customers. Happy gardening!